Please Enable Cookies to Continue
Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job.
Established in 1989, National Interstate is one of the leading specialty property and casualty insurance companies in the country. We offer more than 30 different insurance products, including traditional insurance, innovative alternative risk transfer (ART) programs for commercial companies and insurance for specialty vehicle owners. We are able to provide innovative and customized insurance products because of the talented and dedicated members of our team. National Interstate employs over 500 employees in offices in Northeast Ohio, PA, HI, and MO.
Manage supervisors and employees in order to meet the production, quality and general management objectives of the department.
- Interview prospective employees, identify the best candidate for the position, and make salary and hiring recommendations.
- Maintain appropriate staffing levels by monitoring monthly reports. This requires analysis of productivity and inventory levels within the assigned claims unit.
- When necessary, participate in the termination of assigned personnel.
- Provide supervisors and employees with performance objectives, and monitor their progress during the year by reviewing timeliness of first contacts and closings, productivity and quality.
- Participate in the annual performance evaluation and salary administration process.
- Complete quarterly file reviews to evaluate file quality and adherence to established company standards; provide feedback to supervisors and employees.
- Maintain a management diary as determined by the experience level of the supervisor and adjuster and the complexity of the file.
- Review files above the supervisor’s authority for reserve and settlement authority.
- Participate in Large Loss Reviews by preparing staff for and addressing questions at the meeting. Write-ups are required for all claims files that are determined to be large losses.
- Monitor compliance with state fair claims practices acts. Ensure supervisors and adjusters are knowledgeable in the acts and document the requirements of each state in the claim file.
- Adhere to Litigation Management Program guidelines.
- Maintain claims handling standards through appropriate levels of communication.
- Manage claims reviews as requested by insureds. This may require phone or email communication, conference call, or in person meetings.
- Manage survey follow-up calls when service levels fall below expectations.
- Other duties as assigned.
- 7 or more years of insurance claims experience.
- Knowledge in general liability, commercial liability, public transportation, trucking, and worker's compensation.
- Prior supervisory/management experience required.
- Advanced degree or professional designation is a plus.
- Must be able to direct the activities of assigned supervisors and employees to achieve the goals of customer service, severity control, expense control, and employee development.
- Ability to read, analyze, and interpret insurance contracts, legal documents, technical procedures, and/or government regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from customers, attorneys, and management.
- Occasional presentations to fellow employees, management, and customers.
- Working knowledge of Microsoft Office experience is strongly preferred in Word, Excel, and PowerPoint.